SLA
To coordinate service expectations in advance, we use a Service Level Agreement (SLA). These are prepared appropriately for your organization.
IT Support
What will get you further
Proactive and fast. Our vision for IT support differs from what is – unfortunately – the standard today.
No waiting lines, we help you immediately
Our vision for IT support differs from what is – unfortunately – the standard today. We don't have an unnecessarily long call flow where you first have to navigate through three menus, tell the receptionist what your problem is, and then are put on hold until the support department has time for you.
IT Support by specialists
Our method is based on fast and qualitative action. With us, you'll always have direct access to the specialist you need. For example, if you're having issues with a web application, you can speak to a developer right away. Having trouble with your laptop? You'll be connected to an engineer right away. If your narrowcasting environment isn't displaying content, you'll be connected directly to our technical marketer.
Fast and efficient service
Customers value this type of remote support, because we can help you quickly and efficiently, no matter where you are. By using secure and reliable tools – such as VPN, terminal services and VNC – our colleagues can directly view and solve problems as if they were physically on site. This not only saves time, but also ensures that your IT systems always function without unnecessary interruptions.
Clear agreements
RMM
Adopting our services, preventive maintenance, and proactive monitoring (RMM) is an essential part of the IT support we offer your organization.
Warranty
With the hardware we supply, you benefit from the most comprehensive warranty as standard. That way, you'll never incur unwanted costs if hardware doesn't work as it should.
IT support voor onze klanten
At Kieu Engineering We manage the entire IT environment. Think of the (fixed) telephony, workstations, Microsoft365, Exchange server and backups.
At Uniglobe Alliance Travel We provide the entire IT environment. This includes (fixed) telephony, workplaces, Microsoft365, backups and we have developed their complete ticket system.
Together, let's turn your IT problems into a success story. IT that works for you and supports the growth of your business. Contact us today and discover the possibilities!
Your next step
You're in good company!
Dryffus
Together with Dryffus, we developed an API integration for KLM to integrate crew transport payment processes with their back-end system.
Uniglobe Alliance Travel
At Uniglobe Alliance Travel We supply the entire IT environment. Think of the (fixed) telephony, workstations, Microsoft365, backups and we developed their complete ticket system.
Rotterdamse Zaken
We developed a CRM system for Rotterdamse Zaken that helps them manage all affiliated partners and track the content they need to develop.
Quality is paramount to us
For us, quality means meeting the requirements and expectations of our customers and living up to our own professional standards. With our ISO 9001, NEN 7510 and ISO/IEC 27001 certifications we guarantee the quality of our services and operations.
