Experts
We offer extensive product knowledge combined with competitive rates.
Telephony 3CX
What if all lines are busy?
Excellent customer service starts with good accessibility. As a 3CX silver partner we deliver and manage your complete telephony environment.
Your customers need to be helped efficiently
"Available anytime, anywhere" is the motto of many IT companies. It's a nice phrase, but we believe it misses the point of good accessibility. No organization wants to be available 24/7 (besides emergency services). What you do want is for customers to be helped quickly and efficiently when they contact you. No long wait times, no need to repeatedly tell your story, but instead, you get the right answers immediately.
A good start is half the battle
We always start by drawing up a well-structured call plan. By considering scenarios such as "What happens if all lines are busy?" and anticipating this with a well-thought-out strategy, you ensure that your organization is always easily accessible. Once this is in place, we will start thinking together about what the telephony environment itself will look like. For example, do you only want fixed devices or also DECT devices? Are you going to use fixed-mobile integrations and how many users do you have?
The power of 3CX
The need to communicate with companies via text has increased dramatically in recent years. Therefore, don't rely solely on phone calls; instead, communicate via live chat, WhatsApp, Facebook, and SMS within the same environment. More and more people are less accustomed to calling, preferring to send a message with a question. Smartly capitalizing on this will ensure your colleagues can have consistent and structured conversations.
What should you consider?
During office hours
Is everyone's phone ringing, or is there a group or order? What if someone is busy or there are long queues?
Outside office hours
What if customers contact you outside office hours? What are the office hours? Is there an emergency number? Who answers and what do customers hear?
Departments
Which departments are there within the company, and do they have their own numbers and operating hours?
Holidays
On which days are you closed and what does the customer hear then? Also think about the possible emergency service.
With our extensive knowledge of 3CX, we can provide a tailor-made telephony solution that perfectly matches not only your communication needs, but also those of your customers.
Want to discuss your telephony?
Hardware
We also configure / supply suitable hardware and web applications.
Fixed amount
All the features you need for one monthly fee.
Telephony (3CX) at our customers
As an organizer of business trips, 'good accessibility' is important to EMboost extremely important. We deliver and manage their complete omnichannel telephony environment.
At Uniglobe Alliance Travel We provide the entire IT environment. This includes (fixed) telephony, workplaces, Microsoft365, backups and we have developed their complete ticket system.
Together, let's turn your IT problems into a success story. IT that works for you and supports the growth of your business. Contact us today and discover the possibilities!
Your next step
You're in good company!
Dryffus
Together with Dryffus, we developed an API integration for KLM to integrate crew transport payment processes with their back-end system.
Uniglobe Alliance Travel
At Uniglobe Alliance Travel We supply the entire IT environment. Think of the (fixed) telephony, workstations, Microsoft365, backups and we developed their complete ticket system.
Rotterdamse Zaken
We developed a CRM system for Rotterdamse Zaken that helps them manage all affiliated partners and track the content they need to develop.
Quality is paramount to us
For us, quality means meeting the requirements and expectations of our customers and living up to our own professional standards. With our ISO 9001, NEN 7510 and ISO/IEC 27001 certifications we guarantee the quality of our services and operations.
