Our working method
Experience transparency in all your IT projects
Our method is based on fast and qualitative action. No receptionist, but direct conversation with the specialist. With monthly contracts, clear agreements and short response times we ensure a collaboration that perfectly matches your business operations.
Projects
Major impact on organizations, both functionally and financially
Unfortunately, we often see that there is confusion and miscommunication about factors in the projects, such as costs and time. In order to guide our projects in the right direction, we use our own project tool where all project steps, responsible persons, calculated hours and statuses are kept. For each project, you can see exactly what we are working on, what the budget is and, for example, the planned delivery dates. In addition, you have the option to submit questions and follow our hours live.
Transparent rates
Our current hourly rates are listed below. We prefer a fixed SLA with pre-agreed prices. Are you interested? Please feel free to contact us. We do not charge any administration or shipping costs for our services, unless this is specifically stated in the product, the quote or during contact.
Rates 2026 (excl. VAT)
- Support during office hours: €115 per hour
- Support outside office hours: €230 per hour
- Programming during office hours: €170 per hour
- Programming outside office hours: €340 per hour
- Consultancy: €137.50 per hour
- Travel costs: €1,- per kilometer (start up costs 15 euro)
- Visit costs: €30 per visit
Useful information
Orders
We prefer to supply all hardware ourselves, at market rates with a fixed margin of 10%, so we can support you optimally.
Orders are processed within two business days, after which you will receive an email with the status changes and - if applicable - a track and trace number. Delivery is done via various postal services such as DHL, UPS and PostNL, whereby you can indicate your preferences by phone or email. Electronic services are usually delivered within 24 hours, cables and accessories within 24 to 48 hours, and computer systems within 1 to 14 business days.
Payments
Our standard payment method is iDeal, with the option to pay by bank transfer or direct debit. Cash on delivery is only available for physical products, such as computer components, for which additional delivery costs of €25.00 including VAT apply. Cash on delivery is not possible for domains and web services, as these are fully active within 24 hours of payment. Business customers receive monthly collective invoices with a payment term of 14 days. Subscriptions and other services are invoiced 14 days before the new period and must be paid before the start of the period.
Invoicing takes place at the end of each month, based on the work actually carried out. The payment term is 14 days. The invoice specifies per ticket and project how much time was spent, so you always have insight into the costs.
Quality is paramount to us
For us, quality means meeting the requirements and expectations of our customers and living up to our own professional standards. With our ISO 9001, NEN 7510 and ISO/IEC 27001 certifications we guarantee the quality of our services and operations.
